All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next available business day. Once dispatched, you will receive a confirmation with your tracking information.
Vira Store currently delivers to the following European countries: Romania, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Greece, Portugal, Spain, Italy, Slovenia, Croatia, Lithuania, Latvia, Estonia.
If your country is not listed, contact us at info@vira-store.com before ordering.
These are estimates only and may vary due to courier workload, customs, or other circumstances beyond our control.
Shipping costs are calculated at checkout based on your delivery country and order size. The exact fee is displayed before you confirm your order. Promotional free shipping offers may apply from time to time.
Once your order is dispatched, you will receive a tracking number by email or SMS. Please allow up to 48 hours for the tracking to activate in the carrier's system.
After 2–3 failed delivery attempts, the parcel may be held at a local depot or returned to us. If returned due to failed delivery or refusal, reshipping costs may apply.
If your parcel arrives damaged, do not accept it without noting the damage with the courier, or refuse delivery and contact us immediately. For lost parcels, email us at info@vira-store.com with your order number. Claims for damaged goods must be submitted within 48 hours of delivery with photographic evidence.
We are not responsible for delays caused by carrier disruptions, extreme weather, customs clearance, strikes, or force majeure events.